Shipping policy

1. Order processing

Orders are processed within 1 to 3 business days of payment clearing. Business days are Monday to Friday, excluding public holidays. Nothing is dispatched on weekends or public holidays.

2. Delivery time

Once dispatched, allow 7 to 10 business days for delivery. This is the estimate shown at checkout.

Delivery can take longer during peak periods (Christmas, Black Friday) or where postal or customs delays occur outside our control. A tracking number is emailed to you automatically as soon as your order ships.

3. Where we ship and what it costs

We ship to the United Kingdom. Shipping is free on every order over £149 — and every lock in our range is priced above that, so a lock always ships free. Below £149 you can choose Standard or Express; Express is also available on any order as a faster option. All prices and rates are in pounds sterling.

Service	Cost	Delivery after dispatch
Standard	£7.99 · free on orders over £149	7 to 10 business days
Express	£17.99	3 to 5 business days

We do not currently ship outside the United Kingdom. If you are elsewhere, contact us before ordering and we will tell you whether we can help.

4. Where the goods ship from

Orders are dispatched from our warehouse in Barneveld, the Netherlands, and shipped with PostNL or DHL Express (UPS as an alternative), always with tracking. Because every parcel travels from the Netherlands to the UK and passes through customs, delivery takes 7 to 10 business days rather than the two or three you would expect from a UK warehouse. We prefer to tell you plainly rather than quote a time we cannot meet.

5. Customs, duties and taxes

Prices are shown in pounds sterling (GBP). Because we ship from the Netherlands, your order enters the UK as an import. UK import VAT and any customs duty due on it are set by HMRC, are not included in the price you pay us, and are your responsibility as the importer; the carrier collects them, together with its handling fee, before delivery. Your carrier will contact you if anything is owed.

6. Tracking your order

A tracking link is included in the dispatch email. If you have not received it within three business days of ordering, email contact@kezvions.com with your order number.

7. Lost or undelivered parcels

If your parcel has not arrived 20 business days after dispatch, email contact@kezvions.com. We will open an enquiry with the carrier and resolve it with a replacement or a refund.